Unified communications (UC) is the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

The option you choose depends on your business needs. Key points to consider when choosing whether or not to use Unified Communications by APUA are:

– Your budget
– The level of knowledge within your business to ensure you can specify and put together a system that meets your needs
– The resources within your business to facilitate supervision and coordination of sourcing and installation of an entire UC system
– Your likely future requirements e.g. increase in headcount, requirement for additional features