Privacy Policy

This statement was last updated on 2 March 2018.

When you use APUA Telecom services, you trust us with your information. We are committed to protecting the privacy of all personal information obtained from you during your visits to this website. This Privacy Policy informs you of our policies regarding the collection, use and disclosure of all personal information from all our users of this site. By using this website you give your agreement to the data practices described in this policy.

1. Information Collection and Use

While using our APUA Telecom Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

This could include information such as your name, email address and postcode. We use these details to provide you with the specific information, on product or services that you request from us, and to communicate with you. If you contact us using certain site facilities we may seek some information to help provide you with a more tailored response.  This includes the following:

  • “Email this page” – the email address you type is not retained by us.
  • “Feedback” – you are asked to give an email address only if you want a reply to your feedback. This address is forwarded to the relevant contact along with your feedback.
  • “Contact us” – you will be asked for contact information if you request advice or guidance.
  • “Sign up” – when you register for business updates, we will never pass on information other than for the purpose for which it was provided to us.

a) Location information

When you use APUA Telecom services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

b) Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

c) Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be beneficial and informative.

d) Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

2. Information We Share

We do not share personal information with companies, organizations and individuals outside of APUA unless one of the following circumstances applies:

a) Your consent

We will share personal information with companies, organizations or individuals outside of APUA when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

b) For legal reasons

We will share personal information with companies, organizations or individuals outside of APUA if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Service, including investigation of potential violations.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of APUA, our users or the public as required or permitted by law.

If APUA is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

3. Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorized access to, alteration to or modification of information contained on this website.

We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.

We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.  When uploading documents to this website you must take every reasonable precaution to prevent the spread or diffusion of any software contamination including computer viruses.

4. Changes to This Privacy Policy

This Privacy Policy is effective as of June 1st, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you think that our collection or use of information is unfair, misleading or inappropriate or contravenes the Antigua and Barbuda Freedom of Information Act, 2004 (No. 19 of 2004), please contact us.