Why am I unable to access data on my device?

If you are unable to access data this could be one of two reasons.

a. Credit limit barred.

• Please make a payment to reduce your amount owing below your credit limit. A purchase of a data add-on is also encouraged as to avoid overage charges.

b. Account disconnected for non-payment

• If you are discocnected due to non payment, please make a payment to restore your account.